Our platform enables businesses to deploy intelligent agents across phone and WhatsApp — handling conversations with the speed, accuracy, and warmth of a trained professional.
Powered by ElevenLabs voice synthesis and Twilio telephony, our voice agents pick up the phone in under a second. They understand context, handle objections, book appointments, and transfer to humans when needed — all with sub-900ms response latency.
Every voice agent is customized to your business: your brand voice, your services, your booking system. Callers don't know they're talking to AI.
Multi-turn dialogue with context memory, interruption handling, and emotional awareness.
Responses faster than most human agents — callers experience natural, flowing conversation.
Seamless English-Spanish switching mid-conversation, built for the markets we serve.
WhatsApp is the primary communication channel for businesses across Latin America and increasingly worldwide. Our agents handle inquiries, send appointment reminders, qualify leads, and manage two-way conversations — all through the WhatsApp Business API.
Integrated natively with calendars, CRMs, and POS systems, every message drives real business outcomes.
Every Optima agent is powered by frontier language models — fine-tuned for specific industries, trained on real conversation patterns, and optimized for task completion. The system learns from every interaction, continuously improving accuracy and customer satisfaction.
We use Claude for reasoning, custom models for intent classification, and proprietary pipelines for real-time decision making.
We learn your business, services, brand voice, and integrate with your existing tools.
Custom AI agents are configured with your knowledge base, FAQs, booking rules, and escalation paths.
Agents go live on your phone lines and WhatsApp — handling real conversations from day one.
Real-time dashboards show call volumes, resolution rates, and customer satisfaction scores.
Add new agents, channels, and locations as your business grows — with zero marginal hiring cost.
Inbound handling
Agents that answer incoming calls and messages instantly — booking appointments, answering questions, and resolving issues without human intervention.
Outbound campaigns
Agents that reach out to leads, send follow-ups, confirm appointments, and re-engage dormant customers — driving revenue while you sleep.
Continuous learning
Every conversation feeds back into the system. Agents get smarter over time — improving tone, accuracy, and conversion rates with every interaction.
Reservation management, order inquiries, event bookings — all handled automatically.
Appointment scheduling, patient reminders, prescription refill requests, and after-hours triage.
Lead qualification, consultation booking, follow-ups, and client onboarding workflows.
