Optima was founded on a clear thesis: small and medium businesses — the backbone of every economy — are hemorrhaging revenue through missed calls, slow WhatsApp responses, and inconsistent customer service.
A single missed call can mean a lost reservation, a churned patient, or a deal that goes to a competitor. Hiring more staff isn't scalable. Outsourced call centers aren't reliable. The answer is intelligent AI agents that work 24/7 with the quality of your best employee.
Operating across Mexico City and New York, we serve restaurants, clinics, and professional services — businesses where every conversation matters. Our agents handle phone calls and WhatsApp messages with natural language understanding, real-time booking capabilities, and seamless bilingual support.
Work with us
State-of-the-art voice synthesis for natural, expressive agent voices across languages.
Frontier language model powering reasoning, task completion, and conversation intelligence.
Enterprise-grade telephony infrastructure for reliable voice connectivity worldwide.
Official API integration for compliant, scalable messaging automation.
Cloud deployment with auto-scaling, ensuring agents are always available at any volume.
Proprietary multi-tenant architecture enabling rapid deployment across client businesses.
